DollMeUp

STEP 1: Apply your makeup and mascara on your lashes.
STEP 2: Carefully remove the strip lashes from the tray using the tweezers.
STEP 3: Measure the length of the lash against your eyes and trim if required.

1. Feather weight
2. Perfect for Bridal makeovers or weekend outings
3. Ultra thin band

Natural human hair

• Faux Mink Hair

Cruelty-Free

All orders take up to 24 hours (excluding Sundays) to process within our facility, which is our standard processing time for any orders placed during weekdays, however during special sales and promotions, orders may take an additional time to process. 

At Kingdom of Lashes, we strive to ensure your satisfaction with every purchase. However, we understand that circumstances may arise where a return is necessary. Please read our returns policy carefully to understand your options.

Returns Accepted Only for Damaged Products

Returns are only accepted in the event that you receive a damaged product. To initiate a return, you must provide substantiated evidence in the form of an unboxing video of the damaged product with the shipping label clearly visible. This helps us ensure the authenticity of your claim and aids in our investigation process.

Timeframe for Raising Dispute

To be eligible for a return, you must raise a dispute within 24 hours of receiving the product. You can do this by contacting our customer support team via WhatsApp chat support +91 98193 99178 or by sending an email to info@kingdomoflashes.com. Please include your order ID and attach the unboxing video as evidence of the damage.

Refund Process

Refunds are accepted only for damaged products and will be provided in the form of store credit only. This credit can be used against future purchases on our website. We believe this is the most efficient way to address your concerns while ensuring you have the opportunity to shop with us again.

Conditions for Return

• The product must be in its original packaging and condition.
• Any signs of misuse or tampering will void the eligibility for a return.
• We reserve the right to reject returns that do not meet our criteria or lack sufficient evidence of damage.

Refund Policy for Sizing

At Kingdom of Lashes, we understand the importance of finding the perfect fit when it comes to your purchases. Therefore, we offer a hassle-free exchange policy for sizing issues. Please read our refund policy carefully to understand your options.

Exchange for Another Product of Similar Value

If you receive an item that doesn't fit as expected, we're happy to exchange it for another product of similar value. This ensures that you can find the right fit without any additional cost to you.

Store Credits Option

Alternatively, if you prefer not to exchange the item for another product, we offer store credits as an option. The store credits can be used against future purchases on our website. We believe this provides flexibility and convenience for our customers.

Conditions for Exchange or Store Credits

• The item must be unworn, unwashed, and in its original condition with tags attached.
• Exchanges or store credits are only applicable for sizing issues and not for other reasons.
• The request for an exchange or store credits must be made within 24 hours of receiving the item.
• We reserve the right to reject exchanges or store credits for items that do not meet our criteria.

Process for Exchange or Store Credits

1. Contact our customer support team via WhatsApp chat support +91 98193 99178 or email us on info@kingdomoflashes.com to initiate the exchange process. Please provide your order details and specify the reason for the exchange.
2. Our team will guide you through the next steps, which may include returning the item to us.
3. Once we receive the returned item and verify its condition, we will process the exchange or issue store credits accordingly.

If you have any questions or concerns regarding our returns policy, please don't hesitate to reach out to our customer support team via WhatsApp chat +91 98193 99178 or email us on info@kingdomoflashes.com. We are here to assist you and ensure your shopping experience with us is as smooth as possible.